Application Service Engineer

About

Description

A permanent IT role to provide technical support for a portfolio of applications within the Application Operations area. The engineer is responsible for proactively identifying problems, monitoring application availability, providing 2nd-level end-user support, performing problem analysis, restoring services, and engaging in continuous improvement, release management, and disaster recovery planning.

Responsibilities

• Internal Process
• Proactively identify problems and manage risks that may compromise application availability.
• Monitor end-to-end service and application availability.
• Provide 2nd-level end-user support for a portfolio of applications.
• Engage in problem analysis for applications across multiple platforms.
• Restore services after a break in availability.
• Maintain service availability according to Service Level Agreements (SLAs).
• Engage in continuous improvement of service availability and performance.
• Participate in the release management of new applications/upgrades/changes.
• Engage in capacity planning for the Applications Portfolio.
• Focus on preventative maintenance (e.g., security updates).
• Consider the life cycle management of Application services.
• Engage with vendors for problem resolution and application support.
• Engage in disaster recovery and business continuity planning for Application services.
• Client Services
• Provide authoritative expertise and advice to stakeholders.
• Build and maintain relationships with clients and stakeholders.
• Deliver on SLAs to manage client expectations.
• Make recommendations to improve client service.
• People & Finance
• Develop productive working relationships; drive own career development.
• Identify cost-effective solutions and manage resources.
• Provide input into risk identification processes.

Qualifications

• Education:
• Matric Certificate / Grade 12 (essential).
• IT Diploma/Degree / BSc Computer Science or any related degree/diploma (essential).
• ITIL Certification (desired).
• Experience:
• 4 – 5 years relevant IT experience.
• End-user support experience.
• Skills & Knowledge:
• Expert technical knowledge of disaster recovery.
• Knowledge of end-user support for portfolio applications, lifecycle management, and software development practices (DevOps, CI/CD toolchains).
• Advantageous: TICK and ELK (open source monitoring tools), GIT, Ansible, Python scripting.
• Competencies: Examining information, interpreting data, providing insights, interacting with people, articulating information, meeting timescales, and following procedures.

Application instructions:

• Use the Reference Number: MMH260424-8.
• The closing date is 2026/05/02.
• Applicants must verify the legitimacy of the job advert on the official company career page.